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Cloud Connect Server (CCS) hardware and network specifications

Overview: Tenfold Cloud Connect is a lightweight application that runs on a Windows server or workstation and retrieves the phone events from your On-Premise PBX via the LAN. It then takes the events and sends them over to our cloud architecture for processing and handling.

Version 5.x (current)

Hardware and software specifications

  • Operating System (OS) Requirements

    • Windows Server 2019 with Desktop Experience (Recommended)

    • Windows Server 2016 with Desktop Experience (Recommended)

      • Cisco UCM prior to 11.5 not supported on Windows Server 2016

  • Processor

    • Modern 4 Core Processor

  • Microsoft .NET Framework 3.5 must be installed

  • Microsoft .NET Framework 4.8 Runtime must be installed

    • For both .NET versions, you do not need any HTTP Activation related items

  • 8 GB RAM

  • 16 GB Free Hard Disk Space + OS Recommended space (Required)

  • Taking a System Image Backup prior to installation (Required)

Network specifications

  • Must have the ability to access the internet

  • Static externally facing IP address. Most likely, this will be your WAN IP. (If a dynamic IP address is used, please contact the Tenfold Account Management team for assistance when configuring the Tenfold Dashboard)

Version 4.x

Hardware and software specifications

  • Operating System (OS) Requirements

    • Windows Server 2019 with Desktop Experience (Recommended)

    • Windows Server 2016 with Desktop Experience (Recommended)

      • Cisco UCM prior to 11.5 not supported on Windows Server 2016

  • Processor

    • Modern 4 Core Processor

  • Microsoft .NET Framework 3.5 must be installed

  • Microsoft .NET Framework 4.8 Runtime must be installed

    • For both .NET versions, you do not need any HTTP Activation related items

  • 8 GB RAM

  • 16 GB Free Hard Disk Space + OS Recommended space (Required)

  • Taking a System Image Backup prior to installation (Required)

Network specifications

  • Must have the ability to access the internet

  • Static externally facing IP address. Most likely, this will be your WAN IP. (If a dynamic IP address is used, please contact the Tenfold Account Management team for assistance when configuring the Tenfold Dashboard)

Version 3.x / 2.x (legacy)

Hardware and software specifications

  • CCS license (legacy) – Call (415.599.1170) or email (hello@tenfold.com) for more information.

  • OS Requirements

    • Windows Server 2016 with Desktop Experience (Recommended)

      • Cisco UCM prior to 11.5 not supported on Windows Server 2016

    • Windows Server 2012 R2

    • Windows 10

    • Windows 8.1

  • .NET 3.5 must be installed

  • .NET 4.5/4.6 must be installed

  • Modern 4 core processor

  • 8 GB Memory

  • 30 GB Free Hard Disk Space

  • Network card (wired)

  • Virtual Environments are supported

  • Must have access to the internet

Network specifications

  • Must have the ability to access the internet

  • Static externally facing IP address. Most likely, this will be your WAN IP. (If a dynamic IP address is used, please contact the Tenfold Account Management team for assistance when configuring the Tenfold Dashboard)

Firewall exceptions

Domains and IP addresses for Tenfold Cloud and Software are listed in the Tenfold Services IP Address/Domain Allow-list

Firewall ports required

  • ent1.bridge.callinize.com:3026 (outbound)

    (legacy configurations)

  • events.tenfold.com:443 (outbound)

  • intake.tenfold.com (130.211.9.159):443 (outbound)

  • *.pubnub.com:443 (outbound)

  • *.pndsn.com:443 (outbound)

  • *.pubnub.net:443 (outbound)

  • *.pubnub.io:443 (outbound)

  • registry.npmjs.org:443 (outbound)

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