Skip to main content

Tenfold UI v5.3.0 release notes

Released 20 January, 2022

For the latest release notes, see Tenfold UI release notes.

For downloads for Tenfold UI 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

Downloads

For instructions on updating, see Update Tenfold.

Desktop App

Salesforce Embedded UI (OpenCTI)

See Install the embedded UI for Salesforce OpenCTI

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

  • Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.3.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

  • Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.3.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

  • Latest Version: https://app.tenfold.com/zendesk.html

  • Version-controlled: https://app.tenfold.com/v5.3.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Click to Dial (CTD) Chrome Extension

General improvements

  • REQ-203: Adds a warning message which displays when a user's extension is already in use and someone logs in using the same extension.

    NOTE: Requires TCC 5.3.0 and App 5.3.0

  • SUS-1420: Fixes an issue which caused the app to intermittently fail to load dispositions associated with a matched record, unless the app was triggered to reload dispositions (by saving notes, or otherwise causing the app to reload).

Integration-specific improvements

Microsoft Dynamics

  • SUS-1457: Fixes an issue where configuring Contextual Matching to auto-relate the first case the user navigated to with the current call did not work.

Phone-system specific improvements

RingCentral MVP

  • RCREQ-94: Fixes an intermittent issue causing calls to get stuck with "On-Hold" status without an option to hang up the call after the call has completed a transfer to another user.

  • RCREQ-189: Fixes an issue which caused creating a new Lead from the Lead button in the UI to fail.

  • RCREQ-193: Fixes an issue with translated button text which interfered with creating new objects in the German version.

Service Cloud Voice (BYOT)

  • REQ-39: Fixes an issue with call transcriptions.

  • REQ-40: Fixes an issue with call control display when using a SIP extension.

  • REQ-42: Fixes an issue with Advanced Call Controls.

Known Issues

  • TF-13667: When contextual matching is configured for SFDC and Dynamics object types, the matched record does not always display at the bottom of the UI.

  • TF-13709: Agent's call doesn't show on hold when call is swapped with customer.

In this section: