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Tenfold UI v5.10.0 release notes

Released 4 August, 2022

For the latest release notes, see Tenfold UI release notes.

For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

Downloads

For instructions on updating, see Update Tenfold.

Desktop App

Salesforce Embedded UI (OpenCTI)

5.10.0 is not officially available for Salesforce OpenCTI. Please reach out to Customer Support if you have a requirement for 5.10.0, otherwise, please use 5.9.0.

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

  • Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.10.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

  • Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.10.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

  • Latest Version: https://app.tenfold.com/zendesk.html

  • Version-controlled: https://app.tenfold.com/v5.10.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Click to Dial (CTD) Chrome Extension

General improvements

  • SUS-1412: Resolved an issue that caused talk time to display incorrectly in the UI's analytics tab.

CRM integration-specific improvements

Microsoft Dynamics

  • SUS-1560: Added the ability to open advanced workflow links in the same web browser tabs.

  • SUS-1548: Resolved an issue where the custom information tab did not update with a new caller's information.

Phone system specific-improvements

In this section: