Install and administer Cloud Connect Server v3.1

Ensure the server that the CCS is being installed on meets the requirements above

Create a Tenfold folder at C:\Tenfold and and download the three installers listed below

Log in to the Tenfold Dashboard on an Administrator account.

Select Company Settings

Note the “Organization ID“. This will be needed during the installation of the Cloud Connect Client

Follow the steps below for installing the Cloud Connect Server, Cloud Connect Client, Tenfold Bridge (legacy) and configuring the Tenfold Dashboard.

Launch the Cloud Connect Server installer from C:\Tenfold and follow the prompts

Select Installation Wizard

Enter in the Licensing information provided by the Tenfold Account Management team

After entering in the Serial Number press Register Online (A pop up will show when the registration is complete. It may take a minute or so to complete)

Click Next

Enter in Site Name, Country and Area Code

Click Next

Select the Type of phone system from the drop-down menu

Fill out appropriate information for the phone system selected(Uncheck Auto Create if you do not want CCS to automatically import extensions from the phone system)

Click Save and then click Next (If Auto Create was checked imported extension will start populating)

Click Add to manually add extensions

Click Close after all desired extensions are added.

The CCS will close. Relaunch CCS. (It will be listed as Cloud Connect Server Configuration in the Windows’ menus)

Press Classic Menu (Any further administration of the CCS will be done from this screen)

Right-click on the Cloud Connect Client installer in the C:\Tenfold and select Run as Administrator

NOTE: The Cloud Connect Client will display a Java error is not launched with the Run as Administrator option

When prompted enter in the Organization ID gathered from the Pre-installation steps and press Save

Right-click on the newly created Cloud Connect Client short cut on the desktop

Select Properties and then Compatibility

Check Run this program as an administrator and press OK

Extract(UnZip) the TenfoldBridge folder in the C:\Tenfold folder

Open the TenfoldBridge folder and open the tenfold-tcp-bridge folder

Right-click on install_services and select Run as Administrator

Follow the prompts

There is no configuration needed. Once installation is complete the Tenfold Bridge will show that it is running in Windows Services.

Log in to the Tenfold Dashboard using an administrator account.

Select Features

Click on Cloud Connect from the features list

Click on the red Disabled button to switch it to Enabled

Click on Cloud Connect Monitor from the features list

Click on the red Disabled button to switch it to Enabled

Select Company Settings

Click on Phone System

Select the appropriate phone system from the drop down.

In the Remote address field enter in the public IP address for the server that the CCS is installed on and press Save.(The bar should change to green and show Connected if the CCS is successfully connected to the Tenfold Cloud)