Tenfold for Service Cloud Voice v1.3 release notes
Released 20 August, 2021
Install
Tenfold Connector for OpenCTI:
https://login.salesforce.com/packaging/installPackage.apexp?p0=04tB0000000dKNb&isdtp=p1
Avaya Connector:
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t5Y000001EL9q&isdtp=p1
In this release:
REQ-42: Adds support for advanced call controls, including: cold transfer, warm transfer, swap calls, join calls, mute/unmute, and send DTMF.
REQ-43: Fixes an issue where Tenfold did not support a federating agent state between Omni-Channel and the Avaya private cloud.
REQ-178: Removes the "remember me" option from the Avaya branded connector.
REQ-181: Security fixes.