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Tenfold UI v5.18.0 release notes

Released 30 March, 2023 and contains 5.17.0

For the latest release notes, see Tenfold UI release notes.

For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

Downloads

For instructions on updating, see Update Tenfold.

Desktop App

Salesforce Embedded UI (OpenCTI)

See Install the embedded UI for Salesforce OpenCTI

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

  • Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.18.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

  • Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.18.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

  • Latest Version: https://app.tenfold.com/zendesk.html

  • Version-controlled: https://app.tenfold.com/v5.18.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Click to Dial (CTD) Chrome Extension

General improvements

CRM integration-specific improvements

Microsoft Dynamics

  • SUS-1910: Advanced Workflow may now pass formParameters when creating a new incident (case) using the openCrmUrl action

Salesforce

  • SUS-1993: Improved Error handling when Activity fails to save

  • SUS-1848: Added the ability for the app to display dispositions for follow-up events without needing to refresh the app.

Phone system specific-improvements

Avaya

  • SUS-1791: Improved accuracy of login failure errors on Agent Login Screen

In this section: