Tenfold Cloud v163.1 release notes
Released 7 December, 2021
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes.
General improvements
TF-11450: Adds a paginated dropdown list to the Dashboard Teams feature, allowing larger numbers of teams to display more quickly in the list.
TF-12819: Adds three new fields to the users file download (Download CSV in the Dashboard):
Tenfold User ID
Date/Time
Assigned Teams
Integration-specific improvements
Salesforce
SUS-1341: Fixes an issue which caused Einstein Conversational Insights (ECI) to receive duplicate calls from Tenfold Cloud.
SUS-1374: Fixes an issue which caused an incomplete list of teams to display in some areas of Analytics and in exports from Analytics.
MS Dynamics
REQ-283: Fixes an issue which caused the Regarding field in the Phone Call record to fail to display the Case Number for cases related to calls after the calls ended.
Phone system-specific improvements
RingCentral MVP
TF-12675: Adds the ability to stop recording a call when that call is successfully transferred.
TF-12814: Adds an API for provisioning new organizations.
TF-12815: Adds an API for updating an organization.
TF-12818: Adds the ability to filter users by Entity fields when syncing users with the CRM.