Tenfold UI v5.19.0 release notes
Released 28 April, 2023
For the latest release notes, see Tenfold UI release notes.
For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).
For instructions on updating, see Update Tenfold.
Desktop App
For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Salesforce Embedded UI (OpenCTI)
Microsoft Dynamics Embedded UI
See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.19.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
ServiceNow Embedded UI
See Install the Tenfold UI for ServiceNow OpenFrame
Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.19.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Zendesk Embedded UI
See Install the Tenfold Embedded Application for Zendesk
Latest Version: https://app.tenfold.com/zendesk.html
Version-controlled: https://app.tenfold.com/v5.19.0/zendesk.html
Chrome Extensions
Tenfold Full UI Chrome Extension
Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)
Click to Dial (CTD) Chrome Extension
Click to Dial extension : Current Chrome Web Store-approved version
Direct download: Click to Dial Extension: Requires manual installation (side-loading)
General improvements
SUS-1967: Added option to change Enter and Shift + Enter button behaviour.
NICREQ-439: General Tooltip Improvements.
NICREQ-435: General multi-selector improvements to avoid issues with unexpected pill toggling.
CRM integration-specific improvements
Salesforce
SUS-1980: Resolved issue where Hangup Advanced Workflows would not trigger if the user refreshes the Salesforce browser tab while on a call.