Tenfold Cloud Connect (TCC) v5.8.2.1 release notes
Released 23 June, 2022
Phone systems tested in this release:
Avaya AES: RedHat 8, CentOS 8
Cisco UCM: Windows Server 2019
Genesys PureEngage: Ubuntu 18.04
General improvements
SUS-1510: Added the ability to specify internal and external specific dialing rules.
SUS-1649: Resolved an issue that prevented call events from showing in TCC after a scheduled restart.
Phone system-specific improvements
Cisco UCM
SUS-1659: Resolved an issue that caused some CTD calls to create a duplicate call.
SUS-1653: Resolved an issue that caused the Command Handler to be blocked during device reconciliation.
SUS-1510: Removed the requirement for Cisco UCM integration to use phonesystem.internal.phone.identifier and added the ability for TCC to pull a list of all internal extensions. The interval when this is pulled can be configured using the ciscoucm.resource.listener.period field, and also happens when TCC is restarted.
SUS-1569: Resolved an issue that cause random duplicated call events.
Genesys
REQ-268: Added the ability to manage extensions from the UI. This includes adding, removing, and changing primary extensions.
Avaya AES
SUS-1675: Resolved an issue that prevents users from logging in using agent login if they're already logged in to the agent ID in Avaya.
TF-15558: Resolved an issue that that caused TCC to continue to report that AES was disconnected even though it wasn't.