Skip to main content

Tenfold Cloud Connect (TCC) v5.16.0 release notes

Released 24 January, 2023 and contains 5.14.0 and 5.15.0

Downloads

RPM packages

RHEL-8: https://downloads.tenfold.com/app/tcc/tcc-5.16.0.x86_64-rhel8.rpm

RHEL-7: https://downloads.tenfold.com/app/tcc/tcc-5.16.0.x86_64-rhel7.rpm

Windows installer

https://downloads.tenfold.com/app/tcc/tenfold-cloud-connect.5.16.0.exe

General improvements

  • TF-17056: Added support for 64-bit Java.

Phone system-specific improvements

Avaya AES

  • SUS-1952: Resolved an issue that caused agent status updates to fail after a failover.

  • SUS-1756: Added the ability to configure the CM names instead of IP addresses.

  • SUS-1994: Resolved an issue that prevented a reconnection with AES after a failback.

  • SUS-1991: Resolved an issue that prevented a call from being able to be disconnected during some conference scenarios.

Cisco Finesse UCCE

  • SUS-1929: Resolved an issue that caused warm transfers to fail.

  • SUS-1831: Resolved an issue that caused phone number formatting rules to not be applied to phone numbers beginning with a plus.

  • SUS-1931: Resolved an issue that caused warm transfers to external numbers to be treated as two separate calls.

  • SUS-1929: Resolved an issue that caused the Tenfold app to not show an incoming call when a user was receiving a transfer.

  • REQ-452: Added the HA feature.

  • REQ-186: Added the agent login ability.

In this section: