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Tenfold UI v5.4.0 release notes

Released 17 February, 2022

For the latest release notes, see Tenfold UI release notes.

For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

Downloads

For instructions on updating, see Update Tenfold.

Desktop App

Salesforce Embedded UI (OpenCTI)

See Install the embedded UI for Salesforce OpenCTI

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

  • Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.4.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

  • Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.4.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

  • Latest Version: https://app.tenfold.com/zendesk.html

  • Version-controlled: https://app.tenfold.com/v5.4.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Click to Dial (CTD) Chrome Extension

General improvements

  • SUS-1285: Fixes an issue with Contextual Matching so that it only prompts the user to relate the call to the object types selected in the configuration.

    NOTE: Requires Tenfold Cloud 5.3.0 or greater

  • SUS-1392: Adds the option for users to suppress a search page when using Click to Dial in combination with a custom search page and contextual matching set up to automatically match CRM objects. In this scenario, the search page is unnecessary because contextual matching will have already determined the matching record, and there is no need for the user to search.

    Adds the new skipOnCtd option for the onCall Advanced Workflow trigger. When skipOnCtd is set to true, the trigger will not run for calls originated by the agent via Click to Dial.

    Example:

    {
    "id": "8537bb2d-57ea-483a-addf-60d93c77a901",
    "type": "onCall",
    "skipOnCtd": true,
    "label": "New Workflow",
    "roles": [
     "admin",
     "user"
    ],
    "_teams": [],
    "action": {
      "type": "doSomething"
    }
}

    NOTE: Requires Tenfold Cloud 5.4.0 or greater

Phone system specific-improvements

Avaya AES

  • SUS-1388: Fixes an issue which caused transfers to queues with virtual hold to create a second call in the UI.

    This fix ensures that the following diverted events which occur during calls and transfers with virtual extensions do not cause hangup events:

    • EventCause(20, "callForwardImmediate");

    • EventCause(21, "callForwardBusy");

    • EventCause(95, "redirected");

    Example: For CallForwardBusy: avayaaes.diverted.event.ignore = 21

    For multiple events: avayaaes.diverted.event.ignore = 20,21,95

Genesys

  • REQ-266: Adds the ability for an agent to change the selection for Primary Extension in the Tenfold UI.

    NOTE: Requires TCC v5.1.0 or greater, CCM v5.1.0 or greater, Tenfold Cloud v5.3.0 or greater

  • REQ-275: Fixes an issue which allows users to log out via the "Primary update" menu if something goes wrong and they are unable to log out using other methods.

Known issues

  • TF-13702: Assign call popup UI distorted when selecting a record in a multi-match scenario.

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