Tenfold UI v5.21.0 release notes
Released 8 June, 2023
For the latest release notes, see Tenfold UI release notes.
For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).
For instructions on updating, see Update Tenfold.
Desktop App
For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Salesforce Embedded UI (OpenCTI)
Microsoft Dynamics Embedded UI
See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Latest version: Non-Version Controlled URL will not be updated for this release. Please use version controlled URL if 5.21.0 is required for your integration.
Version-controlled: https://app.tenfold.com/v5.21.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
ServiceNow Embedded UI
See Install the Tenfold UI for ServiceNow OpenFrame
Latest Version: Non-Version Controlled URL will not be updated for this release. Please use version controlled URL if 5.21.0 is required for your integration.
Version-controlled: https://app.tenfold.com/v5.21.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Zendesk Embedded UI
See Install the Tenfold Embedded Application for Zendesk
Latest Version: Non-Version Controlled URL will not be updated for this release. Please use version controlled URL if 5.21.0 is required for your integration.
Version-controlled: https://app.tenfold.com/v5.21.0/zendesk.html
Chrome Extensions
Tenfold Full UI Chrome Extension
Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)
Click to Dial (CTD) Chrome Extension
Click to Dial extension : Current Chrome Web Store-approved version
Direct download: Click to Dial Extension: Requires manual installation (side-loading)
General improvements
TF-18473: Added new capability to ensure support of Handover after hold for integrations that are able to support this scenario (not supported on Avaya AES).
SUS-2049: Removed unsupported voicemail drop feature from the CTD extension.
CRM integration-specific improvements
Salesforce
SUS-2105: Added Option to disable pop-out of the Tenfold window within Salesforce. Controlled from the UI Configurator feature preferences.
SUS-2014: Added translations for objects in standard modules - translations in custom modules are not available.
Bullhorn
RCREQ-246: Organizations using Bullhorn CRM and Ringcentral Phone System will no longer support Opportunities feature within the Tenfold Dashboard or Tenfold Application.