Tenfold Cloud Connect (TCC) v3.3.0 release notes
General bug fixes
Resolved an issue that caused IVR data to not get passed during a transfer.
Administrative improvements
Enhanced dialing rule configuration.
Phone system-specific improvements
Avaya AES
Improved stability under heavy load and added automatic polling sessions refreshing.
Added the ability to configure the version of DMCC being used.
Improved stability by Introducing asynchronous IVR lookups.
Cisco UCM
Added ability to warm transfer.
Added ability to merge calls.
Added ability to blind transfer calls.
Added ability to create a consult call.
Added advanced call controls.
Added ability for an agent receiving a merge to leave the call and have the Handover button become disabled.
Resolved an issue that caused the wrong hangup event to be sent during a warm transfer.
Resolved an issue with handing over a merged call that caused the UI to enter a hung state.
Resolved an issue that caused a call to be ended during a transfer.
Resolved an issue that caused a parent call to not be linked during a transfer.
Resolved an issue with blind transferring an outbound call.
Implemented a timestamp in the events being posted to Tenfold’s cloud services.
Implemented a debug tool solution.
Resolved an issue that caused a hangup event to be sent during a merge.
Added ability to disable auto-login.
Resolved an issue that caused calls to be hung up before they were connected.