Tenfold Cloud v5.8.1 release notes
Released 9 June, 2022
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes.
General improvements
SUS-1357: Advanced workflows can now support common data model variables.
NICREQ-258: Added the ability to configure multiple call states to trigger the Automate Resource Creation feature.
NICREQ-116: Added the ability to filter the user table in the dashboard based on various criteria.
NICEREQ-314: Resolved an issue that prevented admins from being able to configure new triggers for the Automate Resource Creation feature.
CRM integration-specific improvements
Bullhorn
RCREQ-204: Resolved an issue that caused disconnections with Bullhorn by modifying the refresh token logic.
Salesforce
REQ-276: Resolved an issue that caused the Salesforce API to return 404 errors.
NetSuite
RCREQ-216 & RCREQ-180: Added support for configuring the number of digits needed in order to match records in the CRM.
Dynamics
SUS-1607: Resolved an issue that caused previous credential data to not be removed when migrating from credential authorization to OAuth.
SUS-1564: Added the ability to configure whether Tenfold automatically closes phone call logs.
SUS-1527: Added support for Custom Search in Dynamics.
Phone system-specific improvements
Genesys
REQ-268: Added the ability to manage extensions from the UI. This includes adding, removing, and changing primary extensions.
Cisco UCM
SUS-1645: Resolved an issue that caused duplicate extensions to be displayed when attempting to transfer.
Avaya AACC and AES
SUS-1680: Resolved an issue that prevents users from logging in using agent login if they're already logged in to the agent ID in Avaya.