Tenfold UI v5.12.0 release notes
Released 29 September, 2022
For the latest release notes, see Tenfold UI release notes.
For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).
For instructions on updating, see Update Tenfold.
Desktop App
For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Salesforce Embedded UI (OpenCTI)
Microsoft Dynamics Embedded UI
See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.12.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
ServiceNow Embedded UI
See Install the Tenfold UI for ServiceNow OpenFrame
Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.12.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Zendesk Embedded UI
See Install the Tenfold Embedded Application for Zendesk
Latest Version: https://app.tenfold.com/zendesk.html
Version-controlled: https://app.tenfold.com/v5.12.0/zendesk.html
Chrome Extensions
Tenfold Full UI Chrome Extension
Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)
Click to Dial (CTD) Chrome Extension
Click to Dial extension : Current Chrome Web Store-approved version
Direct download: Click to Dial Extension: Requires manual installation (side-loading)
General improvements
NICREQ-355: Resolved an issue where the bottom of the letters in a record's name was cut off.
NICREQ-181: Made changes to the agent status indicators to make them more friendly to colorblind users as well as adding the ability to see how long a user was in a specific status.
CRM integration-specific improvements
Microsoft Dynamics
NICREQ-361: Made changes to the way multimatches are displayed so the context widget will display all multimatch records.
NICREQ-335: Resolved an issue that prevented the info tab from displaying the correct information.
Salesforce
NICREQ-361: Made changes to the way multimatches are displayed so the context widget will display all multimatch records.