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Tenfold UI v5.19.1 release notes

Released May 17 2023

For the latest release notes, see Tenfold UI release notes.

For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

Downloads

For instructions on updating, see Update Tenfold.

Desktop App

Salesforce Embedded UI (OpenCTI)

See Install the embedded UI for Salesforce OpenCTI

  • N/A

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

  • Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.19.1/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

  • Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.19.1/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

  • Latest Version: https://app.tenfold.com/zendesk.html

  • Version-controlled: https://app.tenfold.com/v5.19.1/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Click to Dial (CTD) Chrome Extension

CRM integration-specific improvements

Microsoft Dynamics

  • SUS-2156: Added the ability to send searchType parameter when performing a global search using openCrmSearch in Advanced Workflows. This allows you to perform search operations using searhType=0 for relevance (Dataverse), or searchType=1 for categorized search.

  • SUS-2161: Fixed an issue with Advanced Workflows when running multiple triggers of the same type but with different actions.

RingCentral MVP

  • TF-18794: Added ringtone to inbound calls.

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