Tenfold Cloud v5.18.0 release notes
Released 30 March, 2023
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes.
General improvements
SUS-1444: Added the ability to manage user's credentials while the SSO feature is still enabled.
CRM integration-specific improvements
Salesforce
SUS-2020: Resolved an issue that prevented follow-up tasks from being created if there were no notes entered.
Phone system-specific improvements
Avaya AES
SUS-1791: Added the ability to display more accurate agent login errors.
Cisco Finesse UCCE
SUS-1985: Advanced Worfklows may now be triggered when a warm-transferred call is Merged.