Tenfold v4.41.0 release notes
This release includes the following changes:
UI Improvements and bug fixes
Fix for an issue that prevented Local Presence from being disabled in the Tenfold App.
Fix for “remember me” in Agent login: Use new password when password is changed after login.
Fix for default tab: Stay focused on Activity tab when filter is being configured, even if it is not the default tab.
Fix for Multi-match view to not cut off “Matching records” text when focused on Info tab.
Advanced workflow: Added support to open URLs with hashes.
Improved Polish language translation in Activity tab.
General stability
Improved regex handling stability.
Integration-specific improvements
TCC / Genesys
Event optimization to Tenfold cloud.
Fixed for an issue that prevented users from being able to logout from Agent Status.
TCC / Finesse
Fixed an issue that prevented the hold call control feature from working properly.
TCC / AES
Added support for DTMF call controls.
Salesforce
Added support for launching a URL containing phone system IVR data and configuration capabilities from the dashboard.
Dynamics
Fixed an issue that prevented dispositions from saving correctly to the CRM.
RingCentral
Improved managing of API tokens and token refreshes.
Bullhorn
Updated to the most recent version of Bullhorn API.
ServiceNow
Added support for Consumers object.
RingCentral
Support for hold state on phone call.
Broadsoft
Improvement to auto renew subscriptions.
CCS v4.1.1
Avaya AES: Fix for incorrect number showing after transfer and subsequent task creation.
Avaya AES: Fix for an issue that prevented users from being able to log in with no password when the phone system does not demand a password.
Improved debug logging.
Fix for wrong version of CCS showing in UCConfig.
Alignment for timestamps to all be in UTC.
Fix for Extensions to allow the Add button to be used reliably.