Tenfold Cloud Connect (TCC) v5.6.1 release notes
Released 28 April, 2022
Note
This is a patch release. This is not a GA release. Only customers requiring the updates in this patch should install it.
Phone systems and operating systems tested in this release
This release was tested on the following phone systems and operating systems:
Avaya AES: Redhat 8, CentOS 8
General improvements
TF-14724: Fixes an issue where calls in progress could be left in a bad state when TCC was restarted, forcing agents to hang up the calls because the snapshot of the system was taken before the phone system was shut down.
SUS-1585: Fixes an issue which could result in users entering incorrect credentials. CCM now returns a 401 http code if login fails for any reason for TCC.
Phone system-specific improvements
Avaya AES
SUS-1551: Fixes an issue caused by an agent clicking Login when already logged in which could cause the extension to fail to pin to the user correctly. Caused by a problem where the user extension either was not sent or was sent in two events to TCC.
Known issues
TF-14505: Basic failover scenarios do not work.
TF-14572: Cannot retrieve an outbound call with an external number (Tenfold for Service Cloud Voice only).
TF-14699: (UCCE) Agent status is out of sync after consult call.
TF-14715: (UCCE) Agent status is out of sync after user login.
TF-14721: Agent directory does not return any contacts when searching during a blind transfer.
TF-14851: Logging in with a new extension does not work when
setAgentStateis enabled in TCC (Tenfold for Service Cloud Voice).TF-15051: Call between Customer A and Agent B is disconnected a few seconds after the completion of the first warm transfer after TCC restarts.