Tenfold UI v5.9.0 release notes
Released 7 July, 2022
For the latest release notes, see Tenfold UI release notes.
For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).
For instructions on updating, see Update Tenfold.
Desktop App
For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Salesforce Embedded UI (OpenCTI)
Microsoft Dynamics Embedded UI
See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.9.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
ServiceNow Embedded UI
See Install the Tenfold UI for ServiceNow OpenFrame
Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.9.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Zendesk Embedded UI
See Install the Tenfold Embedded Application for Zendesk
Latest Version: https://app.tenfold.com/zendesk.html
Version-controlled: https://app.tenfold.com/v5.9.0/zendesk.html
Chrome Extensions
Tenfold Full UI Chrome Extension
Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)
Click to Dial (CTD) Chrome Extension
Click to Dial extension : Current Chrome Web Store-approved version
Direct download: Click to Dial Extension: Requires manual installation (side-loading)
General improvements
SUS-1673: Resolved an issue that caused the @ mention feature to fail if a user was selected from the search bar instead of just pressing the Enter key.
SUS-1655: Resolved an issue that prevent the app from loading an environment variable during SSO login.
SUS-1581: Added the ability for a hangup button to appear in cases where a call on hold cannot be retrieved after 10 seconds. This allows users to force hang up the call in the UI.
REQ-337: Added the ability to configure which tab will open in the UI depending on the match scenario.
NICREQ-237: Added the ability to configure the buttons available in the UI from the Tenfold dashboard.
CRM integration-specific improvements
Microsoft Dynamics
NICREQ-163: Added the ability to only open records in the current Dynamics tab and queue triggers until a user comes back to the app.
NICREQ-323: Resolved an issue with Dynamics that caused the app to become hidden when navigating to another template.