Tenfold UI v5.16.0 release notes
Released 24 January, 2023 and contains 5.14.0 and 5.15.0
For the latest release notes, see Tenfold UI release notes.
For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).
For instructions on updating, see Update Tenfold.
Desktop App
For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Salesforce Embedded UI (OpenCTI)
Microsoft Dynamics Embedded UI
See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.16.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
ServiceNow Embedded UI
See Install the Tenfold UI for ServiceNow OpenFrame
Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.16.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Zendesk Embedded UI
See Install the Tenfold Embedded Application for Zendesk
Latest Version: https://app.tenfold.com/zendesk.html
Version-controlled: https://app.tenfold.com/v5.16.0/zendesk.html
Chrome Extensions
Tenfold Full UI Chrome Extension
Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)
Click to Dial (CTD) Chrome Extension
Click to Dial extension : Current Chrome Web Store-approved version
Direct download: Click to Dial Extension: Requires manual installation (side-loading)
General improvements
SUS-1773: Removed the Support phone number from the login screen's error page.
SUS-1241: Streamlined the process for configuring dispositions.
NICREQ-327: Add the ability to trigger a workflow when a call is assigned or reassigned to a record.
NICREQ-388: Added the ability to track the instance of the app being used and trigger the advanced workflow on only that tab.
CRM integration-specific improvements
Microsoft Dynamics
TF-17317: Resolved an issue that caused the UI to not minimize automatically when a call was answered using CIFv2.
NICREQ-403: Resolved an issue that caused the UI to not minimize if the call was answered outside of the UI.