Set up Presence on RingCentral Office
If you are using RingCentral Office as your phone system the best way to integrate with Tenfold is by using the credentials for the main phone number. If this is not an option you can use another phone number on the account – but in order for other extensions to be tracked presence must be turned on. You will want to ensure presence is enabled for each extension that will be monitored by Tenfold.
Log in to your RingCentral account. You should be logged in as an administrator.
Go to the “Users” page and select a user in the list.
Go to the “Phones & Numbers” section and select Presence.
In the Floating UI, go to the “Permissions” tab and enable Allow other users to see my Presence status.
Repeat these steps for each user that will be using Tenfold.