Tenfold Cloud v5.16.0 release notes
Released 24 January, 2023 and contains 5.14.0 and 5.15.0
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes.
General improvements
NICREQ-219: Made changes to the way teams were displayed in the advanced workflow configurator to make it more intuitive.
TF-17395: Add the ability to trigger a workflow when a call is assigned or reassigned to a record.
SUS-1241: Streamlined the process for configuring dispositions.
CRM integration-specific improvements
Salesforce
SUS-1783: Resolved an issue that caused the Sync User Filter to fail when using multiple AND/ OR operators.
SUS-1175: Added the ability to automatically single match when CTD is initiated from the Related Contacts window.
Phone system-specific improvements
Cisco Finesse UCCE
SUS-1519: Add the ability to reject calls.
Nextiva
SUS-1965: Resolved an issue that caused a URL error.