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Tenfold v4.59.0 release notes

Released 7 September, 2021

For the latest release notes, see Tenfold UI release notes.

For downloads for Tenfold UI 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

For instructions on updating, see Update Tenfold.

Desktop App

Salesforce Embedded UI (OpenCTI)

See Install the embedded UI for Salesforce OpenCTI

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

  • Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v4.59.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

  • Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v4.59.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

  • Latest Version: https://app.tenfold.com/zendesk.html

  • Version-controlled: https://app.tenfold.com/v4.59.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Click to Dial (CTD) Chrome Extension

General improvements

  • REQ-177: Adds the ability for users to create a new record in a multi-match scenario when none of the suggested matches is a true match for the caller.

  • REQ-199: Adds UI support for Swedish, Danish and Dutch languages.

  • SUS-1065: Fixes data handling issues in the Custom Info tab.

  • SUS-1332: Fixes an issue which allows data to display correctly on the Info tab for single-match and multi-match scenarios during outbound calls.

  • TF-11840: Improves the user login experience by appropriately focusing on password and email fields.

  • TF-11927: Fixes the Info tab so it populates with the correct information after the user assigns a record for a multi-match call.

  • TF-11962: Removes the "Upload Profile Picture" option as this feature is not currently available.

  • TF-11972: Adds a new property (disableDefaultBehavior) to the onClickCreate trigger in Advanced Workflow which allows opening a URL form in the browser instead of the default "Create New Record" form in the Tenfold UI.

    Example:

    {         
        "type" : "onClickCreateRecord",
        "action" : {
             "type" : "openCustomUrl",
             "urlTemplate" : "https://www.tenfold.com" //replace this URL with your custom URL form
         },
         "disableDefaultBehavior" : true,  //new property
         "id" : "",
         "_teams" : [],
         "roles" : [ 
              "user", 
              "admin"
         ]
    }

Integration-specific improvements

Bullhorn

  • TF-11798: Fixes an issue which prevented data fields from displaying on the Info tab.

Outreach

  • TF-12076: Disables Click to Dial for a defined block of numbers on the outreach.io domain.