Tenfold v4.34.0 release notes
This release includes the following changes:
UI Improvements and bug fixes
Resolved issue with Contextual Matching UI disappearing.
Resolved issue with notes placeholder and clickable area positioning.
Resolved issue ‘Failed to obtain previous transfer’ when switching accounts.
Resolved issue with the ‘Handover’ button not always presenting after merging a warm transfer.
Resolved issue with browser freezing during Memorialization feature configuration.
Added the ability to configure the OpenIDConnect feature in the dashboard.
Resolved issue with ACD dispositions being disabled with NIC integration.
Resolved issue with wrap up timer ending as soon as ACD dispositions are selected.
User experience improvements
Adjusted styling of Contact Card.
Adjusted styling of search results listing.
Improved readability of Embedded application when frame sizing is narrowed.
Improved previous notes arrow scrollbar; now only visible after the view is ready on a new call.
Add feedback when dialing support number from the support tab in Tenfold application.
Introduced new placeholder suggestion on no-match calls.
Chrome Extension fixes
Resolved issue with corruption of manually saved notes in Bullhorn Novo when using the Chrome or Click to Dial extension.
General stability
Implemented solution to have the Tenfold Application automatically import any corporate SSL certificates from Windows that corporate customers use to monitor HTTPS traffic.
Improved stability around removing and reading extensions.
Integration-specific improvements
Microsoft Dynamics
Added support for Context Match for non-administrative roles.
Resolved Context Match UI not showing on occasion when Microsoft Dynamics USD is launched for the first time.
Genesys
Improved Agent Directory data visibility.
Resolved issue with call history briefly appearing before the Agent Login screen.
TCC and Genesys
Reduced logging to reduce memory utilization in large-scale deployments.
Cloud Connect Server
Introduced auto-fill Agent information when logging into the Phone System from Tenfold application.
Salesforce
Improved API error handling when the description and phone number fields aren’t empty.