Customize views in ServiceNow
Every view in ServiceNow can be customized to add/remove fields, as well as new views can be created with the required field set. A good example of such customization is the phone call details view. By default, the Tenfold apps for ServiceNow add a custom view for phone call details.
Go to the details of a phone call (the same can be done for any ServiceNow entity).
Click the menu icon > View > <view_name>.
The view switches to the one you selected.
NOTE: The views shown here are examples. Apply these steps to your view.
Click the menu icon and navigate to Configure > Form Design.
In the Form Designer, first make sure you are editing the correct view.
Edit the form as needed.