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Customize views in ServiceNow

Every view in ServiceNow can be customized to add/remove fields, as well as new views can be created with the required field set. A good example of such customization is the phone call details view. By default, the Tenfold apps for ServiceNow add a custom view for phone call details.

Switch to the phone call details
  1. Go to the details of a phone call (the same can be done for any ServiceNow entity).

    ServiceNowInstallationFAQCustomizeViewsDetails.png
  2. Click the menu icon > View > <view_name>.

    ServiceNowInstallationFAQCutomizeViewsView.png

    The view switches to the one you selected.

    NOTE: The views shown here are examples. Apply these steps to your view.

Customize a ServiceNow view
  1. Click the menu icon and navigate to Configure > Form Design.

    ServiceNowInstallationFAQCustomizeViewsFormDesign.png
  2. In the Form Designer, first make sure you are editing the correct view.

    ServiceNowInstallationFAQCustomizeViewsEditCorrectView.png
  3. Edit the form as needed.

    ServiceNowInstallationFAQCustomizeViewsEditForm.png