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Tenfold Cloud Connect (TCC) v5.26.0 release notes

Released 26 April, 2024

Downloads

RPM packages

RHEL-8: https://downloads.tenfold.com/app/tcc/tcc-5.26.0.x86_64-rhel8.rpm

RHEL-7: https://downloads.tenfold.com/app/tcc/tcc-5.26.0.x86_64-rhel7.rpm

Windows installer

https://downloads.tenfold.com/app/tcc/tenfold-cloud-connect.5.26.0.exe

General improvements

  • TF-19571: Added {{app.ha.max.open.period}} property for TCC config.properties. This setting specifies how long a secondary TCC can stay disconnected from the primary before it promotes itself to active. By default it is set to 30000ms (30s). This replaced the previous {{app.ha.healthcheck}} property.

  • TF-17785: Java version updated from 8 to 17

Phone system-specific improvements

Avaya AES

  • TF-19586: Fixed issue where TCC sometimes is unable to reconnect to the primary AES after a second disconnection. Fixed issue where an error could occur during reconnection to an AES with very large extension pools.

  • TF-19553: Default state db port has been changed to 8093. This property can still be changed with the {{avayaaes.statedb.server.port}} property.

  • TF-19549: Added new call attached data {"key":"directCall","value":"true","source":"CUSTOM"}, it should be added to calls made directly to the agent extension.

  • TF-19533: Added option to ignore logout events from a skill. New setting {{avayaaes.agentstatus.ignore.skill.logout}}. This setting is set to false by default.

Cisco Finesse

  • TF-19600: Fixed an issue detecting product version recognition

  • TF-19560: Improved Finesse related code efficiency, as well as improved logging entries to be easier to understand.

  • TF-19520: Optimized some Finesse related code execution.

  • TF-19518: Improved data cache handling during a failed blind transfer.

  • TF-19444: Fixed an issue where Reject fails in Cisco Finesse integrations.

  • TF-19427: Improved Cisco Finesse security configuration options. {{ciscofinesse.security.ssl.verify}} will now default to false. {{ciscofinesse.security.ssl.enabled}} property added to enable SSL. To enable SSL both properties must now be set to true.

  • TF-17887: Improved support for secure connection to Cisco UCCX/UCCE. Please note the {{ciscofinesse.server.host}} property requires the hostname instead of IP, to support SSL verification.

  • TF-17102: Fixed an issue where an incorrect message was displayed if an agent made a blind transfer to themselves.

  • TF-12456: Fixed an issue where after merging a call with voicemail, the middle call would not be visible.

Cisco UCM

  • TF-19338: Changed {{ciscoucm.security.ssl.enabled}} property default to false

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