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Tenfold Cloud Connect (TCC) v5.18.0 release notes

Released 16 March, 2023

Phone system-specific improvements

Avaya AES

  • SUS-2031: Resolved an issue using Agent Login/Logout when connecting to Avaya AES HA Pair behind a Virtual IP

  • SUS-2019: Resolved an issue that caused agents to be unable to log in after a failover occurred

  • SUS-1791: Improved accuracy of login failure errors on Agent Login Screen

Cisco Finesse UCCE

  • SUS-2009: Resolved issue where Warm transfers to route point/queue would fail