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Tenfold v4.57.0 release notes

Released 10 August, 2021

For the latest release notes, see Tenfold UI release notes.

For downloads for Tenfold UI 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

For instructions on updating, see Update Tenfold.

Desktop App

Salesforce OpenCTI

See Install the embedded UI for Salesforce OpenCTI

Embedded UI in Dynamics

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

  • Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v4.57.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

Embedded UI in ServiceNow

See Install the Tenfold UI for ServiceNow OpenFrame

  • Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v4.57.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Embedded UI in Zendesk

See Install the Tenfold Embedded Application for Zendesk

  • Latest Version: https://app.tenfold.com/zendesk.html

  • Version-controlled: https://app.tenfold.com/v4.57.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Click to Dial (CTD) Chrome Extension

General improvements

  • SUS-1276: Fixes an issue with Advanced Workflow where using the OnCall trigger with openCrmFlow caused data from one call to also attach to the following call.

Integration-specific improvements

Microsoft Dynamics

  • SUS-1223: Fixes an issue where contextual matching was unavailable after the call was terminated.

  • REQ-215: Fixes an issue where a call could not be related to a case after the call was terminated.

Salesforce

  • REQ-239: Fixes an issue where Salesforce language settings were not consistently inherited.

  • SUS-291: Adds the ability to add additional information into the Tenfold UI on the multiple match screen to help identify callers more accurately.