Tenfold v4.57.0 release notes
Released 10 August, 2021
For the latest release notes, see Tenfold UI release notes.
For downloads for Tenfold UI 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).
For instructions on updating, see Update Tenfold.
Desktop App
For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Salesforce OpenCTI
Embedded UI in Dynamics
See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v4.57.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Embedded UI in ServiceNow
See Install the Tenfold UI for ServiceNow OpenFrame
Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v4.57.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Embedded UI in Zendesk
See Install the Tenfold Embedded Application for Zendesk
Latest Version: https://app.tenfold.com/zendesk.html
Version-controlled: https://app.tenfold.com/v4.57.0/zendesk.html
Chrome Extensions
Tenfold Full UI Chrome Extension
Tenfold Full UI Chrome Extension - Current Chrome Web Store-approved version
Direct download: Full UI Chrome Extension - Requires manual installation (side-loading)
Click to Dial (CTD) Chrome Extension
Click to Dial Extension - Current Chrome Web Store-approved version
Direct download: Click to Dial Extension- Requires manual installation (side-loading)
General improvements
SUS-1276: Fixes an issue with Advanced Workflow where using the OnCall trigger with openCrmFlow caused data from one call to also attach to the following call.
Integration-specific improvements
Microsoft Dynamics
SUS-1223: Fixes an issue where contextual matching was unavailable after the call was terminated.
REQ-215: Fixes an issue where a call could not be related to a case after the call was terminated.
Salesforce
REQ-239: Fixes an issue where Salesforce language settings were not consistently inherited.
SUS-291: Adds the ability to add additional information into the Tenfold UI on the multiple match screen to help identify callers more accurately.