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Tenfold Cloud Connect (TCC) v5.3.0 release notes

Released 20 January, 2022

Downloads

RPM packages

RHEL-8: https://downloads.tenfold.com/app/tcc/tcc-5.3.0.x86_64-rhel8.rpm

RHEL-7: https://downloads.tenfold.com/app/tcc/tcc-5.3.0.x86_64-rhel7.rpm

Windows installer

https://downloads.tenfold.com/app/tcc/tenfold-cloud-connect.5.3.0.exe

Certified phone systems

This release is certified for the following phone systems and operating systems:

  • Avaya AES: Redhat 8

  • Cisco Finesse UCCX: Windows Server 2019

  • Cisco UCM: Windows Server 2016

  • Genesys PureEngage: Ubuntu 18.04

This release is not certified for the following phone systems:

  • Cisco Finesse UCCE

  • Cisco UCM with UCCE Queues

  • IPC Turrets

General improvements

  • REQ-203: Adds a warning message which displays when a user's extension is already in use and someone logs in using the same extension.

    NOTE: Requires TCC 5.3.0 and App 5.3.0

  • TF-13506: Improves the TCC monitoring and configuration experience for users as follows:

    • TCC heartbeats include the hostname and IP address of the TCC server.

    • Restarting is not necessary when changing dialing rules or event format rules.

    • When new configuration properties are added, classes and fields with the old configuration also update.

    NOTE: Requires CCM 5.2.0

  • TF-13677: Adds a default timeout of 5 seconds for sending an event.

Phone system-specific improvements

Avaya AES

  • REQ-194: Adds the ability to retrieve an agent's status as "busy" or "busy on call" from Avaya to Omni-channel and Tenfold.

  • REQ-299: Fixes an issue which required users to log out and back in again after a TCC restart in order for advanced workflows to work.

  • SUS-1424: Fixes an issue which caused TCC to fail to connect to Avaya AES 8.1 on port 4722.

  • SUS-1436: Fixes an issue which caused UUI data to fail to display in a landing page for a Lightning flow.

Cisco Finesse

  • SUS-1406: Fixes an issue which caused agent statuses to fail to be retrieved from Finesse for display in Tenfold.

Cisco UCM

  • SUS-1256: Fixes an issue so that calls for hunt groups do not cause ringing events for members who are on active calls.

  • SUS-1330: Fixes an issue which prevented device names configured in TCC and assigned in Tenfold Dashboard from displaying properly in the device list for use in the Tenfold UI.

  • TF-2691: Adds TCC failover support for Cisco UCM.

Known Issues

  • TF-13589: Cisco UCM and failover: After switching to standby, a call received and placed on hold before the standby became active is not on hold in the Tenfold UI (although it is on hold in the softphone).

  • TF-13606: Cisco UCCE: A call from another agent still displays as ringing after an agent answers it; the UI for the calling agent shows the wrong connection time.

  • TF-13607: Finesse UCCX/Finesse UCCE: When Agent Status is enabled, the status mapping is reset every time Finesse sets an agent to a status that has not yet been assigned in Dashboard.

  • TF-13611: Cisco UCCE: A user is able to log in to the Tenfold application with the wrong extension.

  • TF-13650: Cisco UCCE and failover: The active TCC instance does not synchronize with the secondary.

  • TF-13678: After TCC is restarted, agents must log out and back in for agent status to work consistently.

  • TF-13679: Upgrade for TCC from 3.x to 5.3.0 does not automatically create .tcc-state when TCC is stopped.

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