Tenfold v4.31.0 release notes
Release date: July 29, 2020
This release includes the following changes:
UI Improvements and bug fixes
Fix for delay in showing Agent Login in app profile.
Fix for incorrect phone icon in warm transfer view.
Fix for agent login to allow enter key to work.
Fix for force hangup for Broadsoft, Nextiva and Skype for Business.
Fix for Javascript error in Tenfold app.
Fix for create record buttons to not show in UI when disabled.
User experience improvements
Hide option for desktop notifications for unsupported app versions.
Ability to select agent/queue for transfer.
Enable dialpad during warm transfer.
@ mentions will only send one notification unless a note is updated.
Fixed an issue seen in the Cases Activity filter.
Made improvements endpoints to increase efficiency.
Integration-specific improvements
MS Dynamics
Fix for contextual match when new browser tab is opened.
Fix for matching primary contact to Case.
Add filter for app type to advanced workflow.
Fixes for contextual matching.
Fixed inconsistencies in note subject lines.
Broadsoft
Fix to remove duplicate events.
Genesys
Fix for agent login during hotdesk scenario.
Fix for making password field visible for agent login.
Fix for phone numbers not matching due to appended IP addresses to phone numbers.
Added additional reason codes in logging.
Improved logout capability when a user logs out of WDE.
Added support for calling by name.
Added agent status directory transmission.
Salesforce
Added support for contextual match for Account, Lead and Contact.
Added support for key/ secret authentication.
RingCentral
Make dispositions visible during no-match call.
Made improvements to call agent status unavailable statuses.
Avaya
Fix for replicate events caused by binding extension and agent.
Improved agent polling process.
Mitel 3300
Fix for connection issue causing CCS service restarts.
TCC
Add agent status capabilities.
Oracle NetSuite
Changed the label for encourageConcurrency to Favour Concurrent NetSuite API calls.