Tenfold v4.27.0 release notes
Release date: March 9, 2020
This release includes the following changes:
UI Improvements and bug fixes
Fix for matching records not visible on multi-match calls.
Fix for email templates.
Fix for text in warm transfer view.
Desktop app: Custom search is not clickable.
User experience improvements
Toast message for disabled user at login displays ‘Invalid credentials’ instead of ‘User disabled’.
Tenfold Dashboard: Analytics tab showing call for disabled users.
Tenfold Dashboard: Fix for importing users from .csv file.
Partner Portal: Fix for manually creating new users.
Tenfold Dashboard: Added support for NetSuite, Zendesk, and ServiceNow on Voicelink/Tenfold Recorder feature.
Tenfold Dashboard: Duplicate users show in Teams in Analytics.
Tenfold Dashboard: Improvements to license counts in the Users tab.
Tenfold Dashboard: Improvements for multi-tenant SSO.
Tenfold Dashboard: Company Settings changes reverting after Save.
Chrome Extension fixes
Add settings pop up window.
Development work for new Chrome Extension version.
Integration-specific improvements
Salesforce
OpenCTI: Relating an Opportunity record to the call reverts Disposition selections.
OpenCTI: Text not sized correctly in compact view.
High Velocity Sales: Support for Person Accounts.
Salesforce/Tier1 CRM: Advanced Sync User filter.
Tenfold Recorder
Support added for NetSuite, Zendesk, and ServiceNow.
Skype for Business
Javascript errors when Tenfold app is started with v2 Skype connector.
NetSuite
Improvements for record matching
SugarCRM
Fix for matching calls to Accounts and Contacts.
Support for TLS 1.2 and greater.
Bullhorn
CRM disconnects with no error in Tenfold Dashboard.
TCC
Logging improvements.
Tier1 CRM
Support for Contact object in Custom Info Tab feature.
Salesforce/Tier1 CRM: Advanced Sync User filter.
Synchronize Users support.
Zendesk
Zendesk/NICEinContact: ‘Assign call and save number’ is not updating Zendesk CRM field.
Dispositions now showing for the record when agent stuck in ‘ACW’ state.
Zendesk/NICEinContact: Record matching fixes.
ServiceNow
Data memorialization fixes.