Skip to main content

Tenfold v4.27.0 release notes

Release date: March 9, 2020

This release includes the following changes:

UI Improvements and bug fixes

  • Fix for matching records not visible on multi-match calls.

  • Fix for email templates.

  • Fix for text in warm transfer view.

  • Desktop app: Custom search is not clickable.

User experience improvements

  • Toast message for disabled user at login displays ‘Invalid credentials’ instead of ‘User disabled’.

  • Tenfold Dashboard: Analytics tab showing call for disabled users.

  • Tenfold Dashboard: Fix for importing users from .csv file.

  • Partner Portal: Fix for manually creating new users.

  • Tenfold Dashboard: Added support for NetSuite, Zendesk, and ServiceNow on Voicelink/Tenfold Recorder feature.

  • Tenfold Dashboard: Duplicate users show in Teams in Analytics.

  • Tenfold Dashboard: Improvements to license counts in the Users tab.

  • Tenfold Dashboard: Improvements for multi-tenant SSO.

  • Tenfold Dashboard: Company Settings changes reverting after Save.

Chrome Extension fixes

  • Add settings pop up window.

  • Development work for new Chrome Extension version.

Integration-specific improvements

Salesforce

  • OpenCTI: Relating an Opportunity record to the call reverts Disposition selections.

  • OpenCTI: Text not sized correctly in compact view.

  • High Velocity Sales: Support for Person Accounts.

  • Salesforce/Tier1 CRM: Advanced Sync User filter.

Tenfold Recorder

  • Support added for NetSuite, Zendesk, and ServiceNow.

Skype for Business

  • Javascript errors when Tenfold app is started with v2 Skype connector.

NetSuite

  • Improvements for record matching

SugarCRM

  • Fix for matching calls to Accounts and Contacts.

  • Support for TLS 1.2 and greater.

Bullhorn

  • CRM disconnects with no error in Tenfold Dashboard.

TCC

  • Logging improvements.

Tier1 CRM

  • Support for Contact object in Custom Info Tab feature.

  • Salesforce/Tier1 CRM: Advanced Sync User filter.

  • Synchronize Users support.

Zendesk

  • Zendesk/NICEinContact: ‘Assign call and save number’ is not updating Zendesk CRM field.

  • Dispositions now showing for the record when agent stuck in ‘ACW’ state.

  • Zendesk/NICEinContact: Record matching fixes.

ServiceNow

  • Data memorialization fixes.