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Tenfold Cloud Connect (TCC) v3.6.0 release notes

Phone system-specific improvements

Avaya AES

  • Added the ability to include UCID information even when not configured in call attached data.

  • Added the ability to send a hangup event during diverted calls.

  • Added the ability for an extension to be monitored by more than one DMCC session and TCC instance.

  • Resolved an issue that caused call controls to fail after attempting to transfer to an invalid number.

  • Implemented solution  to have TCC attempt to get IVR data 3 times with a 5-second timeout.

  • Resolved an issue that caused blind transfers to still show as active calls for the first agent.