Tenfold Cloud v5.13.0 release notes
Released 21 October, 2022
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes.
General improvements
TF-16795: Resolved an issue that caused the Data Memorialization dashboard page to be a different color.
SUS-1835: Updated Technical Support's contact information in the dashboard.
CRM integration-specific improvements
Salesforce
SUS-1760: Resolved an issue that caused the wrong icon to appear in the UI for incoming/ outgoing calls and activities.
Zendesk
TF-16656: Added the ability for calls to be logged as voice channel calls.
NICREQ-359: Added the ability to choose whether calls are logged as API or voice channels.
Phone system-specific improvements
Cisco Finesse UCCE
SUS-1816: Added a requirement for users to be in a not-ready status in order to log out to prevent partial logout states.