Tenfold v4.37.0 release notes
This release includes the following changes:
UI Improvements and bug fixes
Added the ability to collapse section on the information tab. This is used in conjunction with the Custom Info Tab feature
Added an error message when a user tries to login with credentials and credentials log in capability has been disabled
Added icons for transfers and and internal chats to the call journey tab
User experience improvements
Added the ability to disable credential logins when SSO is enabled
Added the ability to hide some irrelevant information in the dashboards for some parter customers
Integration-specific improvements
TCC and Genesys
Added support for agent groups with Agent Status and logins.
Avaya
Avaya: Added ability to store the landing queue of an incoming call.
Avaya: Improved phone number reformatting capabilities.
Avaya: Add ability to prevent CTD from agents currently on a call.
Avaya: Added ability to set and unset supervisors during login.
Avaya: Added ability to validate roles of a user using advanced workflow.
Avaya: Implemented and editor for the custom URL launcher feature.
TCC
Added ability to auto-provision agent statuses and reason codes.
Added ability to store agent groups at login.
Display count of results in agent directory results.