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Configure an ACI webhook to integrate with Tenfold

  1. Go to Avaya Conversational Intelligence Dashboard: https://app.aci.avaya.com/api/admin

  2. Go to Streaming.

  3. Enable Streaming API if it is disabled.

  4. Under Call transcript update, set the Callback URL value to https://api.tenfold.com/v2/features/aci/organizations/${organizationId}/events/call-transcript-updated/webhook where ${organizationId} is your Tenfold organization ID.

    Find your organization ID

  5. Set the Header name value to Authorization.

  6. In Tenfold Dashboard, go to Avaya Conversational Intelligence.

    Click Create API Token.

    GenerateAPITokenDashboard.png

    Copy the generated API token.

  7. In Avaya Conversational Intelligence Dashboard, under Call transcript update, set Header value to Application ${token} where ${token} is the token generated in the previous step in Tenfold Dashboard.

    APIToken.png

  8. Save your changes.

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