Skip to main content

Tenfold UI v5.6.0 release notes

Released 14 April, 2022

For the latest release notes, see Tenfold UI release notes.

For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

Downloads

For instructions on updating, see Update Tenfold.

Desktop App

Salesforce Embedded UI (OpenCTI)

See Install the embedded UI for Salesforce OpenCTI

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

  • Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.6.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

  • Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

  • Version-controlled: https://app.tenfold.com/v5.6.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

  • Latest Version: https://app.tenfold.com/zendesk.html

  • Version-controlled: https://app.tenfold.com/v5.6.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

Click to Dial (CTD) Chrome Extension

CRM integration-specific improvements

ServiceNow

  • SUS-1209: Adds support for natively opening ServiceNow records via Advanced Workflow.

Phone system specific-improvements

Broadsoft

  • SUS-1335: Fixes an issue which could cause duplicated calls due to the the way the Broadsoft integration decided to create a new call or update a preexisting call. The logic has been enhanced to find the correct call out of all matches by pbxCallId, avoiding the creation a duplicate. The Broadsoft code first looks for a call with matching pbxCallId and, only if not found, defaults to picking the first match, which results in the creation of a new call.

Cisco UCM

  • SUS-1232: Adds the ability to reassign devices from one user to another user.

    TCC fetches the most recent data from the Phone System and publishes an event to the Cloud to inform the list of devices assigned to each extension currently used by the logged in agent. Additionally, as agents may stay logged in for long periods, mainly when “agent login” isn’t supported (Tenfold’s session remain active for several days), a “refresh” action was added in Tenfold App to allow agents to manually trigger a device synchronization between Phone System - TCC - Cloud.

In this section: