Tenfold Cloud v5.12.0 release notes
Released 29 September, 2022
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes.
General improvements
SUS-1847: Resolved an issue that prevented calls from being assigned if the Custom Search feature was enabled.
NICREQ-181: Made changes to the agent status indicators to make them more friendly to colorblind users as well as added the ability to see how long a user was in a specific status.
CRM integration-specific improvements
Salesforce
SUS-1783: Resolved an issue that prevented the sync user filter from working correctly if there were multiple and/ or operators.
SUS-1175: Added the ability to automatically match a click-to-dial record from the related contacts list on the account page of.
Phone system-specific improvements
Avaya AES
REQ-427: Resolved an issue that prevented agents from logging out.