Tenfold Cloud Connect (TCC) v5.4.0 release notes
Released 17 February, 2022
Certified phone systems
This release is certified for the following phone systems and operating systems:
Avaya AES: Red Hat 8
Cisco Finesse UCCX: Windows Server 2019
Cisco UCM: Windows Server 2016
Genesys PureEngage: Ubuntu 18.04
This release is not certified for the following phone systems:
Cisco Finesse UCCE
Cisco UCM with UCCE Queues
IPC Turrets
Phone system-specific improvements
Avaya AES
SUS-1388: Fixes an issue which caused the Merge and Transfer button to be unavailable when an agent transferred a call to a queue and a second agent answered it.
SUS-1454: Fixes an issue which caused transfer buttons to fail to display in the UI for transferred calls to a group using virtual extensions.
This issue occurs in situations where diverted events cause hangup events. With this release, the following three hangup events are skipped:
EventCause(20, "callForwardImmediate");EventCause(21, "callForwardBusy");EventCause(95, "redirected");
Example:
avayaaes.diverted.event.ignore = 21Multiple events:
avayaaes.diverted.event.ignore = 20,21,95