Tenfold Cloud Connect (TCC) v3.2.0 release notes
General stability
Improved logging and reporting of delays in event processing.
Phone system-specific improvements
Avaya AES
Resolved an issue that caused a call to drop when merging a call.
Genesys
Resolved an issue that caused lag when querying the agent directory.
Added the ability for agents to log in without needed to restart TCC.
Resolved issues that caused TCC commands to timeout.
Cisco Finesse
Resolved an issue caused by retrieving agent status when wrap-up reasons are not configured.
Resolved an issue with wrap-up reasons during status auto-provisioning.
Resolved an issue that prevented users from making more than one conference call.
Resolved an issue with merged calls that caused them to be recognized as two calls.
Resolved an issue that caused the phone number sent to cloud services to be different than the number dialed.