Tenfold v4.32.0 release notes
Release date: July 29, 2020
Browser and operating system compatibility:
This release includes the following changes:
UI Improvements and bug fixes
Dashboard links updated for Support page.
Fix for incorrect date in follow up tasks.
Chrome Extension: Spelling correct in ‘Grant Permission’ button.
User experience improvements
Onboarding wizard flow fix - ability to return to phone system from crm step.
Custom Objects now supported in Custom Search feature.
Ability to link the number to any custom resource within Salesforce - Map custom object to call.
Fix for backend pathing logic and error checks.
Dashboard fix to display proper error should a duplicate username be created.
Follow Up Task Date fix will return only date fields instead of date and time.
Activity tab: After assigning call activity tab should go back to collapsed mode.
General stability
Backend support for outdial groups and skill selection on agent session login for engage voice.
Backend fix for for creating scheduler job for monitoring Broadsoft subscriptions.
General bug fix for back end subscription per organization.
General stability fix within docker bot.
Added lodash @^4.17.19 dependency and improved code.
Remove hidden preference from search matching records - Prior bug fix.
TCC refresh improvements.
Integration-specific improvements
IPC Turrets
Ability to add secondary participant.
Cisco Jabber
Recovery/ability to place calls after TCC restart.
TCC
TCC: Implemented ‘Extract phone number’ to help balance events.
TCC: Ability to send events to multiple orgs.
TCC: Proxy support initial development.
TCC: Do not disturb status now reflected in app for Genesys integration.
TCC: Device property improvements.
TCC: Exclude device support for Cisco UCM.
TCC: Configuration Parser for multiple org support.
TCC: Error reporting if device status is “unavailable”.
TCC: Report out “available/unavailable” based on CTI permissions.
RingCentral
RingCentral: Supportability for new partner setup.
Genesys
Add route points to queues and all of the dns in agent directory.
Broadsoft
Resolution to multiple subscription bug.
Fix for incoming calls being stuck in Tenfold app.
Salesforce OpenCTI
Support for contextual matching on no-match and multi-match calls
MS Dynamics
Added support for opening Phone Call activities.
MS Dynamics USD: Open Phone Call activity in same browser tab.