Tenfold v4.30.0 release notes
Release date: July 10, 2020
This release includes the following changes:
UI Improvements and bug fixes
Preference for exposing ‘displayName’ for a device in the Tenfold application settings, and if not available, ‘name’ is the secondary display parameter.
Removal of placeholder @Mention text when @Mention feature is disabled.
Standardized Agent Status Logout button within the Tenfold application.
OpenCTI resolved issue that caused activities to fail to load.
User experience improvements
Resolved an intermittent issue of Salesforce HVS dispositions not being exposed in the OpenCTI application.
Resolved issues with initiating calls from search page.
Resolved issue with Agent Login flow when using the Cloud Connect Server phone system integration.
Resolved an issue with downloading CSVs from the dashboard in Chrome 83.
Chrome Extension fixes
Introduced changes to visible warm/blind transfer tabs when using the Chrome Extension form factor. Now, selected transfer buttons will be selected in hidden tabs/windows.
General stability
Resolved an issue with Agent Status auto-provisioning.
Resolved an issue that could cause calls to mark as internal and not process as expected.
Made an improvement to reduce dashboard latency.
Integration-specific improvements
Genesys
Genesys Agent Login popup modal improvements.
Resolved issue with Genesys Agent Directory exposing ‘undefined’ properties.
Genesys TCC Agent Login support introduced.
Genesys TCC resolved an issue with agent logout capabilities.
Genesys and TCC added support for agent status and reason codes.
Genesys and TCC added support for agent directory.
ServiceNow
ServiceNow Incident drop-down UI alignment improvements.
Engage Voice integration resolved an issue with an incorrect error message during a warm transfer.
RingCentral Engage Voice improvements for enabling warm transfer calls from Tenfold dialpad.
RingCentral Engage Voice resolved issue with testing connectivity.
RingCentral Engage Voice resolved agent directory data display in the application.
RingCentral Engage Voice resolved an issue with embedded UIs that displayed an agent status as active even if they were not.
RingCentral Engage Voice resolved login issue with WebRTC.
RingCentral Engage Voice resolved an issue when transferring multiple calls.
RingCentral Engage Voice resolved an issue with transfer button not appearing.
RingCentral Engage Voice added support for conference calls.
RingCentral removed legacy Pubnub transport type from integration.
Microsoft Dynamics
Resolved issues with new ‘Context Match’ functionality in Microsoft Dynamics CIF.
Dynamics improvement made to reduce search times.
Cloud Connect Server
Cloud Connect Server integration Agent Logout improvements.
Cloud Connect Server should not expose Agent Login form when preference is disabled.
Salesforce
Salesforce HVS feature editor now allows multiple call results values per call result to be configured in the Tenfold dashboard.
HVS feature added to allow multiple call outcomes to be selected.
NetSuite
NetSuite resolved an issue where records were opening in edit mode even if the option was disabled in the dashboard.
Netsapiens
Netsapiens added subscription implementation.
Active PBX
ActivePBX added internal subscription and cancellation features.
Cloud Connect
Cloud Connect Manager added ability to retrieve agent status
TCC
TCC added agent status federation.
TCC added ability for TCC library to retrieve agent statuses from TCC