Tenfold Cloud Connect (TCC) hardware and network requirements
Overview: Tenfold Cloud Connect is an application that runs on a Linux server and retrieves the phone events from your PBX via the LAN. It then takes the events and sends them over to our cloud architecture for processing and handling.
Important
The TCC service must run with root privileges.
Installations or upgrades of the software and restarts of the service must be run by a user with root permissions, or the user or service account must be able to sudo into root to perform these actions.
Hardware specifications
Linux host requirements
A Linux server or workstation that can be left on and operational 24x7.
Operating system (OS) requirements
Ubuntu Server 18.04 LTS or later
CentOS 7.5 (CentOS 8.x not recommended, EOL: Dec 2021)
Supported Red Hat Enterprise Linux
Windows Server 2019 with Desktop Experience
Windows Server 2016 with Desktop Experience
Hardware requirements
Quad-Core Processor
2.3 GHz minimum
Hyper-threading enabled
16 GB RAM Memory
250 GB Free Hard Disk Space (minimum HD speed: 7200RPM)
Network specifications
Gigabit Ethernet between TCC and PBX System
Network card (must be on same LAN as PBX, not wireless)
Virtual Environments are supported
Must have access to the internet
PBX specific TCP port connection to PBX (bidirectional)
External firewall access required
ccm.tenfold.com:443 (Outbound HTTPS and Long-Lived WebSocket)
events.tenfold.com:443 (Outbound HTTPS)
downloads.tenfold.com:443 (Outbound HTTPS)
Whitelist list
Additional Tenfold whitelist domains are documented in the Tenfold Services IP Address/Domain Allow-list.
Is your environment ready to go? Let's get started:
If you've followed all of the above requirements and specifications, then your server is now ready to install the latest version of our Tenfold Cloud Connect (TCC) application.