Released 16 December, 2021
For the latest release notes, see Tenfold UI release notes.
For downloads for Tenfold UI 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).
For instructions on updating, see Update Tenfold.
For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.2.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
See Install the Tenfold UI for ServiceNow OpenFrame
Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.2.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
See Install the Tenfold Embedded Application for Zendesk
Latest Version: https://app.tenfold.com/zendesk.html
Version-controlled: https://app.tenfold.com/v5.2.0/zendesk.html
Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)
Click to Dial extension : Current Chrome Web Store-approved version
Direct download: Click to Dial Extension: Requires manual installation (side-loading)
SUS-1282: Fixes an issue preventing the Local Presence toggle from displaying in the Tenfold UI.
With this change, the Local Presence toggle always displays for users in the UI when the feature is enabled for the organization. When the user level preference is enabled, the Local Presence toggle does not display for users in the UI, unless access is explicitly granted through Dashboard on a per-user basis.
TF-13054: Adds a success message to the Contextual Matching feature to let users know when an object has been successfully related. The object type mentioned (case, in the example) changes to reflect the related object type.
SUS-1433: Fixes an issue to ensure that the skill subdirectory displays in the tabs for blind and warm transfers.
OUTREQ-2: Adds the ability to use Click to Dial with Outreach.
SUS-1391: Fixes an issue which caused OpenCrmFlow in a workflow to fail to trigger for 20% to 30% of inbound calls.
RCREQ-183: Fixes an issue which could cause a blank screen to display after an agent answered an inbound call with no matching number.
TF-13342: Relate resource functionality in the Contextual Matching feature not working in MS Dynamics.