Tenfold Cloud Connect (TCC) v3.1.1 release notes
Phone system-specific improvements
Cisco UCM
Resolved issue with initialization.
Resolved issue with receiving transfer and conference events.
Added the ability to merge and blind transfer from TF App.
Added Advanced call controls.
Resolved issue with agent login.
Cisco Finesse
Resolved issue with blind transfers automatically being picked up.
Resolved intermittent issue with call duration timer during blind transfers.
Avaya AES
Resolved issue with receiving updates from softphone.
Resolved issue where merging call after warm transfer ended call.
Resolved issue where calls were not hanging up in the Tenfold UI after ending in the phone system.
Genesys
Resolved issue with held call indicator vanishing.
Improved startup times.
Added support for agent groups.
Introduced support for Call Attached/IVR data.