Tenfold Cloud v5.19.0 release notes
Released 28 April, 2023
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes.
General improvements
SUS-2053: Added new feature "Read-Only Agent Profile". Lock ability to modify agent profile and e-mail templates in the dashboard by non-admin users.
SUS-1967: Added option to change Enter and Shift + Enter button behaviour.
SUS-1746: Added ability set hourly data purging
CRM integration-specific improvements
Salesforce
SUS-2052: Improved set-matched-record API to allow passing resource along with matched record
Phone system-specific improvements
Nextiva
SUS-2056: Resolved issue assigning SIP phone extensions
RingCentral MVP
RCREQ-153: Added WebRTC support. Users may choose to log in using Integrated Softphone (WebRTC). Adds call controls such as Answer, Call Recording, Mute/Unmute, Hold/Unhold, Blind Transfer, and keypad DTMF.