Tenfold v4.27.3 release notes
Release date: April 30, 2020
This release includes the following changes:
UI Improvements and bug fixes
Case insensitivity for Single Sign-on Feature.
Fix for call failure during blind transfer.
Fix for duplicate Dispositions.
User experience improvements
Tenfold Dashboard: Add Feature for Person Accounts.
Tenfold Dashboard: Error when manually creating users.
Tenfold Dashboard: Error when uploading user .csv file.
Tenfold Dashboard: Fix to require Agent ID to be unique.
Chrome Extension fixes
Contact is created and assigned to the call but reverts after Notes are saved.
General stability
Authentication security improvements
Integration-specific improvements
Salesforce
Salesforce High-Velocity Sales: Performance improvements and fixes for dispositions.
Improvements for Tenfold Recorder ingestion.
Click to Dial Smart Match on Person Accounts.
MS Dynamics
CIF framework improvements.
Avaya
Avaya AES: Agent status login fixes.
Performance improvements for call controls.
Fix for unanswered calls being logged in Analytics.
Asterisk
Fix for call duration when a call is answered on a physical phone.
Inbound call events not being delivered.
Call control improvements.
Bullhorn
Data memorialization is not showing in the CRM.
Cisco Finesse
Agent status configuration added to Tenfold Dashboard.
Zendesk
Fix for display number is different from calling a number.
Enabled advanced Click to Dial.
Tier 1 CRM
Call Report creation improvement.
'View Interaction’ link is not visible in call history or in contact view.
Fix for Synchronize Users feature.
Salesforce: Outbound call task type is showing as inbound.
Salesforce: Fix for call duration on the task object.
Tier1 CRM/Salesforce & TCC: Hong Kong number is not matching to CRM record.
NetSuite
Dispositions for Phone Call record not showing in Tenfold app.
Fix for API call concurrent requests.
Broadsoft
Fix to recognize alternate extensions.
ServiceNow
Support for ITSM and CSM module.