Tenfold Cloud Connect (TCC) v5.21.0 release notes
Released 8 June, 2023
General improvements
TF-18473: Added new capability to ensure support of Handover after hold for integrations that are able to support this scenario (not supported on Avaya AES).
Phone system-specific improvements
Cisco UCCE Finesse
SUS-2149: Resolved issue where Agent Directory using Cisco PhoneBooks was not working after upgrading to TCC 5.19.0
Cisco UCM
TF-18773: Fixed an issue where the wrong direction was being set in cases where the LastRedirectedAddress field is not empty in Cisco UCM events.
Known Issues
TF-18960: Avaya AES agents are unable to log in when agentlogin property is populated in the TCC config.properties. Recommendation is to install TCC 5.22.0 or later.