Tenfold for Service Cloud Voice v1.4 release notes
Released 30 August, 2021
In this release:
TF-10450: Adds a new feature in the Tenfold Dashboard for customers to generate API tokens to allow secure webhook requests.
TF-11102: Fixes an issue causing a call to end when a customer left a consult call with two agents still connected.
TF-11105: Adds a feature for disconnecting the initial caller when in a consult or conference call with multiple agents.
TF-11373: Adds the ability for user to put a caller on hold in a call with multiple agents.
TF-11374: Fixes an issue causing the state of a consult call to display incorrectly after putting the call on hold using the Avaya One-X softphone.
TF-11375: Fixes an issue causing the state of a consult call to display incorrectly after pressing Retrieve using the Avaya One-X softphone.
TF-11388: Disables the mute and call recording buttons for Avaya AES because these functions are not currently supported.