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Configure Polycom Deskphone

Advisory: DEVICE LEVEL INTEGRATION IS NO LONGER SUPPORTED

Overview: This article provides a quick walkthrough for configuring Polycom devices for use with Tenfold.

Step 1: Determine the phone IP address

We will need to log in to the phone’s Polycom Configuration Utility to make the necessary changes for Tenfold functionality. In order to do this, we must first obtain the phone’s respective IP address.

Note: Deskphone integrations require static IP addresses. Dynamic IP addresses may conflict with Analytics and click to dial functionality.

Step 2: Access the Polycom Configuration Utility

Enter the phone’s IP address into your web browser’s URL bar. This should include “http://” or “https://” and should look something like this: http://192.168.1.43

If successful, you should be prompted to log in.

polycom-web-configuration-tenfold.jpeg

Common default login credentials

SoundPoint Series

  • Username: Admin

  • Password: 456 -or- 72227 -or- blank

  • Username: user

  • Password: blank

VVX Series

  • Login As: User

  • Password: 123 -or- 456 -or- blank

  • Login As: Admin

  • Password: 456 -or- 72227 -or- 8647 -or- blank

Logins by phone vendor

If none of these credentials work, you may need to contact your Phone System Admin or the Phone System’s support group to determine the correct authentication.

Step 3: Configure the Notification URL

  1. Navigate to Settings > Application.

    polycom-settings-tenfold.png

  2. Find your Notification URL in the Admin Dashboard Phone Page and enter it in the field pictured below.

    polycom-notification-url-tenfold.png

  3. Ensure all of the boxes pictured below are checked and click the “Save” button at the bottom.

    polycom-sending-events-tenfold.jpeg

Step 4: Enable push notification for Click to Dial

Allow Push Messages

  • For SoundPoint Series Select: Both

  • For VVX Series Select: All

Application Server Root URL

  • For SoundPoint Series: (leave blank)

  • For VVX Series Enter: /push

Username: callinize

Password: FarlYQP4T5ILNapFuDQuAZki2

Once completed, click the “Save” button at the bottom.

push-notification-polycom-tenfold.jpeg

Step 5: Register a test call

Call an external phone number from this extension to ensure it is registered with Tenfold.

Step 6: Enable security requirements

If your firmware version is 5.x, Enable New Firmware Security Requirements.

NOTES

In this section: